If you had a chance to change something about monday.com, what would it be?

Question Analysis

This question is designed to assess your ability to think critically about a product or service you are familiar with. It evaluates your understanding of the product's strengths and weaknesses, your creativity in problem-solving, and your ability to articulate constructive feedback. The interviewer is looking for insight into how you approach improvement and innovation. This is a hypothetical question, so using the STAR method might not be directly applicable, but you can structure your answer by logically explaining the situation, the change you propose, and the impact it could have.

Answer

Situation: I've been using Monday.com for project management and have found it to be a highly effective tool for collaboration and organization. However, I've noticed that the user interface, while visually appealing, can sometimes become cluttered when managing large projects with multiple boards and tasks.

Task: The task at hand is to enhance the user experience for customers who manage complex projects with a high number of boards and tasks, ensuring that navigation remains intuitive and efficient.

Action: I would propose implementing a customizable dashboard feature. This feature would allow users to create a personalized view of their most important boards and tasks, minimizing the need to navigate through multiple screens. Additionally, enhancing the search functionality to include advanced filters and suggestions could streamline the process of locating specific tasks or boards.

Result: By introducing a customizable dashboard and improving search functionality, monday.com could significantly enhance user satisfaction, particularly for users managing complex projects. This change could lead to increased productivity, as users would spend less time navigating and more time focusing on their tasks. Overall, it could improve user retention and attract more users looking for a robust project management solution.