Suppose you had the opportunity to change something at Skillshare. What would you change?

Question Analysis

This question is a behavioral interview question designed to assess your ability to identify and propose solutions for improvements within an organization. It evaluates your critical thinking, problem-solving skills, and your understanding of the company's needs. When answering this question, it's important to demonstrate a positive approach by identifying an area that could benefit from change and suggesting a constructive solution. Using the STAR method (Situation, Task, Action, Result) will help structure your response effectively.

Answer

Situation: During my time exploring Skillshare's platform, I noticed that while the content is diverse and rich, the user interface could be more intuitive, especially for new users who might find it overwhelming.

Task: Recognizing the importance of user experience in retaining and engaging users, I aimed to propose a change that could streamline the onboarding process and enhance overall usability.

Action: I would suggest implementing a guided tutorial feature for first-time users. This feature would walk them through the platform, highlighting key functionalities and popular courses based on their interests. Additionally, I would recommend conducting user feedback sessions to continuously improve the interface based on real user interactions and preferences.

Result: By introducing a guided tutorial and gathering user feedback, Skillshare could improve user retention and engagement. New users would feel more welcomed and supported, potentially leading to higher course enrollment rates and an increase in subscriber growth.

This approach not only addresses an opportunity for improvement but also aligns with Skillshare's mission to provide accessible and engaging learning experiences.