If you had a chance to change something about Quizlet, what would it be?

Question Analysis

This question aims to assess your critical thinking, problem-solving skills, and understanding of the company’s products or services. It evaluates your ability to identify areas for improvement, propose practical solutions, and demonstrate insight into user experience and business objectives. The interviewer is looking for your ability to provide constructive feedback and your creativity in suggesting enhancements that align with the company’s goals.

Answer

Situation: During my extensive use of Quizlet for studying and teaching, I've noticed certain aspects that could enhance the user experience.

Task: I identified an opportunity to improve the platform's accessibility for users with disabilities, particularly those who rely on screen readers and keyboard navigation.

Action: My proposal would be to implement more robust accessibility features. This involves optimizing the platform for screen reader compatibility by ensuring all content is properly labeled and navigable. Additionally, enhancing keyboard navigation to allow users to efficiently move through the platform without a mouse would make Quizlet more inclusive.

Result: By making these changes, Quizlet could broaden its user base, increase satisfaction among current users, and demonstrate a commitment to inclusivity. This could result in positive brand perception, potentially attracting educational institutions that prioritize accessibility.