How do you deal with conflicts between team members? If you encountered a conflict at Rivigo, what steps would you take to resolve it?

Question Analysis

This question is designed to assess your conflict resolution skills, which are crucial for leadership and management roles. It is a behavioral question, asking you to describe how you handle real-life situations involving disagreements or conflicts within a team. The interviewer wants to understand your problem-solving approach, communication skills, and ability to maintain a harmonious team environment.

Answer

Situation: At Rivigo, I encountered a conflict between two team members who had differing opinions on how to approach a critical project task. The disagreement was causing tension and impacting team morale.

Task: My responsibility was to mediate the conflict, ensuring that it was resolved amicably and that the project timeline remained on track.

Action:

• Step 1: I brought both team members together in a private meeting to discuss the issue, ensuring a respectful and open dialogue.
• Step 2: I encouraged each person to express their views and actively listened to their concerns without interruption.
• Step 3: I identified common ground and encouraged them to focus on shared goals rather than personal differences.
• Step 4: Together, we brainstormed possible solutions and agreed on a compromise that incorporated elements from both perspectives.
• Step 5: I followed up with them individually and as a team to ensure the resolution was effective and to provide additional support if needed.

Result: The conflict was resolved, and the team was able to proceed with the project more cohesively. This experience also fostered a better understanding between the team members, leading to improved collaboration in future tasks.