How do you deal with conflicts between team members? If you encountered a conflict at Rivigo, what steps would you take to resolve it?
Question Analysis
This question is exploring your conflict resolution skills and your approach to handling interpersonal issues within a team. It's a behavioral question that seeks to understand how you manage conflicts, maintain team harmony, and ensure productivity. The mention of Rivigo implies that the interviewer might be interested in specific examples or hypotheticals related to that organizational context, possibly considering its culture or industry practices.
Answer
Situation: At Rivigo, I encountered a situation where two team members had a disagreement over the allocation of project responsibilities, which began affecting team morale and productivity.
Task: My role as a leader was to mediate the conflict, ensure a fair resolution, and maintain a positive working environment while keeping the project on track.
Action:
- Step 1: Private Discussions - I first spoke to each team member individually to understand their perspectives and concerns without bias. This helped me gather all necessary information and make them feel heard.
- Step 2: Facilitate Open Dialogue - I then arranged a meeting with both individuals to facilitate an open dialogue. I encouraged them to express their viewpoints and listen to each other’s concerns.
- Step 3: Find Common Ground - During the discussion, I helped them identify common goals and areas where they could collaborate effectively. We focused on shared objectives rather than differences.
- Step 4: Develop a Resolution Plan - Together, we developed a plan that involved redefining roles and responsibilities to ensure clarity and fair workload distribution. I also set up regular check-ins to monitor progress and address any arising issues promptly.
Result: As a result, the conflict was resolved amicably, team morale improved, and productivity returned to normal levels. Both team members gained a better understanding of each other’s working styles, leading to improved collaboration in future projects.