If you were able to change something about Hopper, what would it be?

Question Analysis

This question is asking you to think critically about Hopper, a company or product, and identify an area where you see room for improvement. This could be anything from company culture, processes, technology, customer service, or product features. It's important to approach this question with a positive attitude and demonstrate how your suggestion for change could lead to improvements. Remember, the interviewer is looking for your ability to identify issues constructively and propose solutions.

Answer

Situation: During my time using Hopper, I noticed that while the app provides excellent travel deals and recommendations, there is occasionally a lack of detailed information about certain destinations and travel packages.

Task: I felt that enhancing this aspect could significantly improve user experience and customer satisfaction, as travelers often seek comprehensive insights when planning their trips.

Action: If given the opportunity, I would propose to implement a feature that includes more detailed destination guides, user-generated reviews, and additional travel tips. This could involve partnering with local tourism boards or travel influencers to provide richer content.

Result: By adding these features, Hopper could increase user engagement and trust, potentially leading to higher conversion rates and customer loyalty. This change would not only provide a more robust travel planning experience but also position Hopper as a more comprehensive travel resource.