In your opinion, what are the biggest design flaws of a popular app and how would you address them?

Question Analysis

This question is probing your ability to critically evaluate a product and identify areas for improvement. It assesses your understanding of design principles and your problem-solving approach. The interviewer is looking for your insight into user experience and functionality, as well as your creativity and practical thinking in proposing solutions. It's important to choose a popular app that you are familiar with and can discuss confidently.

Answer

App Chosen: Instagram

Design Flaws Identified:

1. Algorithmic Feed:

   • Issue: The algorithmic feed can sometimes display posts out of chronological order, causing users to miss updates from friends or important events.
   • Solution: Introduce an optional toggle for users to switch between an algorithmic and a chronological feed, allowing them to choose their preferred viewing experience.

2. Complexity in Navigation:

   • Issue: The interface can be overwhelming for new users due to the numerous features packed into the bottom navigation bar, such as Reels, Shop, and Explore.
   • Solution: Simplify the navigation by categorizing features under a single "More" menu. This would make the primary functions like Home, Search, and Profile more accessible and enhance usability.

3. Privacy Concerns:

   • Issue: Users might unintentionally share too much information due to complex privacy settings.
   • Solution: Simplify privacy settings by offering tiered privacy options (e.g., Public, Friends Only, Private) with clear explanations of each tier, making it easier for users to control their information.

4. Content Overload:

   • Issue: Users can feel overwhelmed by the volume of content, especially with the introduction of features like Stories and Reels.
   • Solution: Implement content filtering options that allow users to prioritize the type of content they wish to see first, such as Stories, Reels, or traditional posts.

By addressing these design flaws, Instagram can enhance user satisfaction and engagement by creating a more user-friendly and personalized experience.