I want you to tell me about a time you showed initiative.

Question Analysis

The question asks you to provide a specific example from your past experiences where you demonstrated initiative. This is a behavioral interview question designed to understand how proactive you are in identifying opportunities or problems and taking action without being prompted by others. The interviewer is looking for evidence of your ability to act independently and show leadership or innovation in a situation.

Answer

Situation: At my previous job as a project coordinator at XYZ Company, our team was responsible for managing multiple client projects simultaneously. We faced a recurring issue where communication gaps often led to project delays and client dissatisfaction.

Task: I recognized that improving our communication processes could enhance efficiency and client satisfaction. I took it upon myself to address this challenge as it was crucial for the success of our projects.

Action: I proposed the implementation of a project management software that would centralize all project-related communication and documentation. I researched several options, presented a detailed proposal to my manager, and outlined how it would streamline our processes. After getting approval, I coordinated the implementation, trained the team, and developed a set of best practices for using the tool effectively.

Result: The implementation of the project management software significantly improved our team's communication and coordination. As a result, project delivery times improved by 20%, and client satisfaction scores increased by 15%. My initiative was recognized by the management, and the approach was adopted as a standard practice across other teams in the company.