What would you change to make Freshworks better?

Question Analysis

This question is designed to assess your understanding of Freshworks as a company, your ability to identify areas of improvement, and your initiative to propose viable solutions. It evaluates your critical thinking skills and how well you can align your suggestions with the company's goals and values. The interviewer is interested in seeing your problem-solving capabilities and how you approach changes while considering their potential impact.

Answer

Situation: During my research and experience with Freshworks, I noticed that while the company excels in customer relationship management, there is an opportunity to enhance the integration capabilities of its platforms to provide a more seamless user experience.

Task: My task was to identify an area where Freshworks could improve its service offerings to better meet the needs of its diverse clientele.

Action: I would propose enhancing the integration of Freshworks products with other popular third-party applications. This could involve developing more robust APIs and partnerships with key software providers to ensure smoother data exchange and functionality across platforms. Additionally, providing more comprehensive training resources for both clients and support teams could facilitate better adoption and utilization of these integrations.

Result: By implementing these changes, Freshworks could increase customer satisfaction and retention by providing a more cohesive and efficient user experience. This would not only enhance the value of Freshworks' product suite but also strengthen its competitive position in the market by attracting businesses looking for versatile and integrated solutions.