Share a conflict you had to resolve.

Question Analysis

The question "Share a conflict you had to resolve" is a common behavioral interview question designed to assess your conflict resolution skills, interpersonal abilities, and emotional intelligence. The interviewer is interested in understanding how you handle disagreements or conflicts in a professional setting, your approach to resolving them, and the outcome of the situation. This is an opportunity to demonstrate your problem-solving skills and ability to work effectively with others even in challenging situations.

Answer

Situation: In my previous role as a project manager, I was leading a team tasked with delivering an important project under a tight deadline. A conflict arose between two team members who had differing opinions on the approach to take for a critical part of the project. Their disagreement was affecting team morale and progress.

Task: As the project manager, it was my responsibility to resolve the conflict quickly to ensure the project stayed on track and the working environment remained positive.

Action: I scheduled a meeting with both team members to discuss the issue. I encouraged each of them to share their perspectives openly and listened actively to understand their points of view. After acknowledging their concerns, I facilitated a brainstorming session where we collaboratively explored various solutions. We reached a consensus on an approach that incorporated elements from both of their ideas, which satisfied both parties.

Result: The resolution not only helped us meet the project deadline but also improved team collaboration and trust. Both team members appreciated the opportunity to voice their opinions and felt more valued within the team. The project was completed successfully and received positive feedback from stakeholders.