Are your experiences aligned with the values of Telenor?
Question Analysis
This question is a behavioral interview question designed to assess how well your past experiences and actions align with the core values of Telenor. To effectively answer this question, you need to:
- Understand Telenor's core values. These typically include values like innovation, sustainability, customer focus, and integrity, although you should verify these from Telenor’s official resources.
- Reflect on your past experiences and identify instances where your actions and decisions demonstrated these values.
- Use the STAR method (Situation, Task, Action, Result) to structure your response, ensuring it is specific and illustrates a clear alignment with Telenor’s values.
Answer
Situation: In my previous role at XYZ Company, we were tasked with improving customer satisfaction as it was crucial for our division's success and aligned with the company’s customer-centric value.
Task: My responsibility was to lead a team to develop a more efficient customer service process, reducing response time and increasing satisfaction rates.
Action: I initiated a project that involved analyzing customer feedback, identifying key pain points, and implementing a new CRM system that improved tracking and response capabilities. I also led training sessions for staff to enhance their customer interaction skills.
Result: As a result, our team reduced customer response time by 40% and increased the customer satisfaction score by 25% over six months. This experience not only aligned with Telenor's values of customer focus and innovation but also taught me the importance of sustainable practices for long-term success.
By sharing this example, I demonstrate my commitment to values that resonate with Telenor, particularly in delivering excellence and innovation in customer service.