Tell me about a time when users didn't like the UI that an engineer built.

Question Analysis

This behavioral interview question is designed to assess your ability to handle user feedback, especially when it comes to user experience and interface design. The interviewer is interested in understanding how you approach problems, your communication skills, and your ability to collaborate with others to find solutions. They want to see if you can empathize with users, take constructive criticism, and work effectively with technical teams to resolve issues. Using the STAR method (Situation, Task, Action, Result) will help you structure your response effectively.

Answer

Situation: In my previous role as a Product Manager at XYZ Company, we launched a new feature for our mobile app. The engineering team had developed the UI for this feature.

Task: After the launch, we received feedback from users that the UI was not intuitive and they were struggling to navigate through the new feature. My task was to address these concerns and improve the user experience.

Action: I organized a series of user testing sessions to gather detailed feedback. I worked closely with the UX designer to identify specific pain points users were experiencing. We collaborated with the engineering team to redesign the interface, focusing on simplicity and ease of use. I also facilitated open communication between the users and the engineering team to ensure their needs were understood and met.

Result: After implementing the changes, we rolled out an updated version of the app. The user satisfaction ratings increased by 30%, and the feature's usage rate doubled over the next two months. The experience also fostered a stronger collaborative spirit between the engineering and UX teams, leading to more user-friendly designs in subsequent projects.