Give an example of a time you had to resolve a conflict

Question Analysis

This question is a classic behavioral interview question that seeks to understand your conflict resolution skills. The interviewer wants to see how you handle interpersonal challenges, your ability to remain calm under pressure, and your problem-solving skills. It’s important to demonstrate your capability in identifying the root cause of a conflict, your approach in discussing and resolving it, and the outcome of your actions. Using the STAR method (Situation, Task, Action, Result) will help you structure your response effectively.

Answer

Situation: At my previous job, I was working on a project with a colleague who had a different approach to completing tasks. Our differing methodologies led to a misunderstanding about the project's priorities and deadlines.

Task: My goal was to resolve the conflict and ensure that the project was completed on time while maintaining a positive working relationship with my colleague.

Action: I initiated a one-on-one meeting with my colleague to discuss our differences. I actively listened to their perspective and shared my viewpoint as well. We identified that the root of the conflict was a lack of communication regarding project priorities. Together, we agreed to set up weekly check-ins to align our tasks and ensure we were on the same page moving forward.

Result: As a result of our discussion and improved communication, we were able to complete the project ahead of schedule. Additionally, we built a stronger professional relationship and improved team collaboration, which benefited future projects as well.