Tell us about some unpleasant feedback that you received?

Question Analysis

This question is designed to assess your ability to handle criticism and feedback, which is an important trait in any professional setting. The interviewer is looking for evidence of your self-awareness, emotional intelligence, and ability to learn and grow from negative feedback. When answering this question, it's crucial to demonstrate how you took the feedback constructively and what actions you took to improve or resolve the situation. Using the STAR method (Situation, Task, Action, Result) will help structure your response effectively.

Answer

Situation: In my previous role as a project coordinator, I was responsible for managing multiple projects simultaneously. During a performance review, my manager pointed out that some clients felt I was not communicating updates frequently enough, which led to uncertainty about project statuses.

Task: I needed to address this feedback by improving my communication strategy to ensure clients were consistently updated, thereby enhancing their satisfaction and trust in our services.

Action: I took several steps to address this. Firstly, I set up regular update meetings with clients to discuss progress, challenges, and next steps. I also implemented a weekly email summary for each project to provide a written record of updates. Additionally, I sought feedback from clients after implementing these changes to ensure they were getting the information they needed.

Result: As a result of these actions, I received positive feedback from clients who appreciated the improved communication. This not only enhanced client satisfaction but also strengthened our professional relationships. My manager acknowledged my efforts, noting a significant improvement in client feedback regarding communication.