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Can you recount a job or project that required you to expand your skill set and what you learned from it? How does this benefit Gusto as you take on the role of an EM?

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Question Analysis

This question is asking you to reflect on a past experience where you had to learn new skills to succeed in a job or project. It seeks to understand your ability to adapt, grow, and acquire new competencies. Additionally, it prompts you to connect what you learned from that experience to the role you're applying for at Gusto, specifically as an Engineering Manager (EM). This involves showcasing your continuous learning mindset and how it aligns with the responsibilities and goals of the position.

Answer

Situation: At my previous job, I was tasked with leading a project to integrate a new CRM system company-wide. It was a significant upgrade from our existing system and required a deep understanding of both technical integration and change management.

Task: As one of the project leads, my role was to ensure a smooth transition, which required expanding my skills in CRM technology and effective communication to manage cross-departmental collaboration.

Action: I enrolled in a series of online courses to gain a thorough understanding of the new CRM system. Concurrently, I organized workshops and regular meetings with departmental heads to address their concerns and facilitate a knowledge-sharing environment. I also actively sought feedback to continuously improve the integration process.

Result: The project was successfully completed on schedule with minimal disruption. The new system improved our operational efficiency by 30% and was well-received by all departments due to the inclusive approach I championed.

Benefit to Gusto: As an Engineering Manager at Gusto, my experience in learning and adapting to new technologies will be invaluable in overseeing engineering projects that require constant innovation. My ability to lead cross-functional teams and promote a culture of learning aligns with Gusto's mission to foster an environment where employees can grow and thrive. This ensures we not only meet our technical goals but also maintain a cohesive and motivated team.